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Privacy policy.

What we collect, why we use it, and how you stay in control of it. Last updated 9 November 2026.

Who we are

Glam Beauty Aesthetics ("we", "us") is an aesthetics clinic at 28 Barking Road, Canning Town, London E16 1EQ. We decide how and why your personal information is used, which makes us the "controller" of that information under UK data protection law.

If you have any questions about this policy or your information, email shania0712@googlemail.com or call 07988 347194.

What we collect

  • When you send an enquiry through our website: your name, phone number, email address, the treatment you're interested in, how you'd like us to contact you, and your message.
  • When you call, WhatsApp, email or message us on Instagram: the details you share with us and our conversation.
  • When you book online: bookings are made through Glossa, our booking provider. Glossa collects your booking details and shares them with us so we can manage your appointment.
  • When you come for treatment: your contact details, date of birth, medical history, consultation notes, consent forms and treatment records. With your permission, we also take photographs of the treated area.
  • When you visit our website: our website itself doesn't use cookies or tracking tools. Some features load content from other companies; see Other companies on our website.

Your health information

Information about your health is "special category" data, which the law protects more strongly. We only collect the health information required to treat you safely, we use it only for your care, and we keep it confidential.

We ask for your explicit consent to collect and use your health information when you complete your consultation form. Please don't send detailed medical information through our website form; we'll go through it with you in person.

How we use it, and why we're allowed to

What we use it forOur legal reason
Replying to your enquiryOur legitimate interest in answering your question, and taking steps you've asked for before you book
Booking and managing your appointments, including remindersTo carry out our agreement with you
Carrying out your treatment safely and keeping treatment recordsTo carry out our agreement with you, and your explicit consent for health information
Before and after photos for your treatment recordYour consent
Using your photos or review on our website or social mediaOnly with your separate, written consent, which you can withdraw at any time
Handling complaints, insurance claims and legal requirementsLegal obligations, and our legitimate interest in protecting our business

We don't send marketing messages unless you've asked to receive them, and you can ask us to stop at any time.

Who we share it with

We don't sell your information. We only share it with:

  • Glossa, which runs our online booking.
  • Formspree, which receives enquiries from our website form and forwards them to our email.
  • Google, which provides our email.
  • WhatsApp (Meta), if you choose to message us there.
  • Our insurers and professional advisers, if we have to deal with a claim or complaint.
  • Emergency services or your GP, in an emergency, or with your permission.

These companies may only use your information as the law allows and, where they act for us, only to provide their service to us.

Other companies on our website

  • Google Fonts: our fonts load from Google's servers, which receive your device's IP address to deliver them.
  • Google Maps: the map on our home page is provided by Google, which may set cookies when the map loads.
  • Links to Glossa, WhatsApp and Instagram: when you follow these links, those companies' own privacy policies apply.

Information stored outside the UK

Some of the companies above, such as Google, Meta and Formspree, may store or process information outside the UK, including in the United States. When they do, they use safeguards recognised under UK law, such as the UK International Data Transfer Addendum or the UK Extension to the EU–US Data Privacy Framework.

How long we keep it

  • Enquiries that don't lead to a booking: up to 12 months.
  • Client and treatment records, including consultation forms and photos: 8 years after your last treatment, in line with guidance for clinical records and our insurance requirements.
  • Messages and emails: as long as they help us look after you, then deleted.

Keeping it safe

We keep paper records locked away and digital records protected by passwords and two-step sign-in where available. Only the people looking after you can see it.

Your rights

You have the right to:

  • ask for a copy of the information we hold about you;
  • ask us to correct anything that's wrong or incomplete;
  • ask us to delete your information, unless we have to keep it by law;
  • ask us to limit how we use it, or object to how we use it;
  • ask us to send your information to you or another provider;
  • withdraw your consent at any time, where we rely on it.

To use any of these rights, email shania0712@googlemail.com. It's free, and we'll reply within one month.

Complaints

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We'll update this page if anything changes. This version was last updated on 9 November 2026.

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